Troubleshooting White Screen of Death on Oasis 9th Gen after Firmware Update

mdclanahan · 03-14-2022, 03:32 PM

I updated my Oasis to 5.14.2 by manually downloading the firmware from the website and connecting my kindle to a PC. The firmware seemed to install fine, but now I'm getting a white screen of death. I can turn the screen off and back on and see the ad, but when I swipe to unlock, it just goes white. I have restarted the kindle multiple times by holding the power button until I'm prompted to restart, by holding the power button for 20 seconds, and by holding the power button for 40 seconds. Every time, after restarting, I still get a white screen.

Any advice would be appreciated!

hleo12 · 03-14-2022, 04:01 PM

Did you make sure you downloaded the correct model for the update? If restarting your Kindle doesn't work, and your computer can still recognize your Kindle, you can try flashing the update again.

mdclanahan · 03-14-2022, 04:14 PM

Yes, I got the right version. It was really strange, but the issue resolved itself after about 30 minutes. I restarted it several times, and just when I was about to give up hope, I swiped to unlock and my book showed up.

tomsem · 03-14-2022, 04:18 PM

If it was the wrong update binary, it should just delete the update without doing anything. And from your description, it did apply the update.

Definitely see if you can mount it to computer, maybe download the .bin file again, and try applying update again.

03-14-2022, 03:32 PM	#1
mdclanahan Connoisseur Posts: 79 Karma: 10 Join Date: Sep 2016 Location: Missouri, USA Device: Kindle Oasis 2, iPhone 11 Pro Max, iPad 6th Gen	White Screen of Death on Oasis 9th Gen after Firmware Update I updated my Oasis to 5.14.2 by manually downloading the firmware from the website and connecting my kindle to a PC. The firmware seemed to install fine, but now I'm getting a white screen of death. I can turn the screen off and back on and see the ad, but when I swipe to unlock, it just goes white. I have restarted the kindle multiple times by holding the power button until I'm prompted to restart, by holding the power button for 20 seconds, and by holding the power button for 40 seconds. Every time, after restarting, I still get a white screen. Any advice would be appreciated!

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03-14-2022, 04:01 PM	#2
hleo12 Guru Posts: 632 Karma: 5078890 Join Date: Feb 2014 Device: Kobo Glo (deceased), Kindle 4th, Kindle Basic 10th Generation	Did you make sure you downloaded the correct model for the update? If restarting your Kindle doesn't work, and your computer can still recognize your Kindle, you can try flashing the update again.

03-14-2022, 04:14 PM	#3
mdclanahan Connoisseur Posts: 79 Karma: 10 Join Date: Sep 2016 Location: Missouri, USA Device: Kindle Oasis 2, iPhone 11 Pro Max, iPad 6th Gen	Yes, I got the right version. It was really strange, but the issue resolved itself after about 30 minutes. I restarted it several times, and just when I was about to give up hope, I swiped to unlock and my book showed up.

03-14-2022, 04:18 PM	#4
tomsem Grand Sorcerer Posts: 6,509 Karma: 26425959 Join Date: Apr 2009 Location: USA Device: iPhone 15PM, Kindle Scribe, iPad mini 6, PocketBook InkPad Color 3	If it was the wrong update binary, it should just delete the update without doing anything. And from your description, it did apply the update. Definitely see if you can mount it to computer, maybe download the .bin file again, and try applying update again.

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